Account request

ATTENTION! Access to services is allowed only to registered users. The request will be processed by the administrator within 48 hours.

Each User is solely and individually responsible for the use of their own username and password and, in particular, for the conduct of and the activities carried out when making use of the Service. The username and password are strictly personal and the user must not - under any circumstances - transmit them to other users or Third Parties. In the event of any breach
of this prohibition, the User will be responsible for the use made of the said information by the persons to whom they have supplied their username and password.

The User is obliged to notify illycaffè immediately should they lose their password or if it is stolen or, in any case, if its secrecy has been compromised. In the case of a failure or delay in communication the User will remain responsible for the use of their username and password by whoever makes use of it. If a User has reason to believe that a person is using his or her identification data or account, they should immediately inform illycaffè.

All communications should be sent to antonella.skerlavaj@illy.com.

The trademarks, logos, graphics, photographs, animations, videos and texts featured on the artworks.illy.com website are the intellectual property of illycaffè and its beneficiaries and may not be reproduced, used or represented without the express permission of illycaffè.

The rights for the use of artworks.illy.com website content, granted by illycaffè to the User (whether an external collaborator / consultant or an employee of illycaffè) are strictly limited to the field of activities and / or functions for which a username and password were assigned.

Any commercial use and / or disclosure to third parties by the User, without prior permission of illycaffè is prohibited.

In particular, the User may not modify, copy, reproduce, download, distribute, transmit, commercially exploit and / or distribute in any way the articles, the artworks.illy.com website pages or the software codes for elements that go to make up the services and the site, or the user names and other personal identification codes in the Services.

Privacy policy pursuant to Regulation (EU) 2016/679 (GDPR) and national legislation in force

1. General information
   With the present policy statement, illycaffè S.p.A. (hereby referred to as the 'Company" or 'illycaffè') informs you on the purposes and modalities for processing the personal data (provided by yourself) which it shall possess.
2. Purposes
   illycaffè may process data for the following purposes:
   A. to allow you to register yourself in the website, to recognize you as an authorized user, and to grant you access to the reserved areas and documentation (in accordance with the purpose you have indicated);
   B. to be compliant with the requirements pursuant to the legislation in force, regulations or EU regulations and for legitimate interests such as to assert or defend the rights of the Company in the appropriate offices.
3. Mandatory nature of the provision
   The provision of data indicated as mandatory in the form and requested for the purposes set out under point 2 lett. A of the present policy statement is optional for the purposes set out under point 2 lett. A of the present policy statement; nevertheless, it is indispensable for website registration and for accessing the website's services. The provision of data indicated as optional is optional, and failure to provide said data shall not result in any prejudice to the possibility of registering with the website and accessing the services contained therein (said data can only be used for better identifying those who register). It is evident that failure to consent to data processing for the purposes set out under point 2 lett. A of the present policy statement shall result in failure to register with the website and failure to access the services contained therein. The provision of data (personal data, address, and other data requested in case of controversies or to exert one's rights for the purposes set out under point 2 lett. B of the present policy statement is necessary, and failure to do so shall result in failure to register.
4. Data recipient categories
   illycaffè shall be authorized to communicate the data for the purposes described in point 2 lett. B of this policy statement (communicating only the data necessary for fulfilling these purposes) to: judicial authorities, excise and revenue police, law enforcement agencies, and public bodies (whenever there is the obligation to do so) as well as law firms, legal consultants, post offices and couriers (who shall be able to see the address in order to send any written communications). illycaffè shall not communicate the data for the purposes described in point 2 lett. A of this policy statement. The data may be disclosed on behalf of illycaffè, each for own role, to all subjects delegated by illycaffè (envelope filling and mailing staff also external to the Company; marketing staff and website management staff also external to the Company; IT technicians also external to the Company, that can also carry out tasks of system administrators being appointed as such in this case; IT staff that can also carry out tasks of system administrators being appointed as such in this case; external relations officers, also external to the Company; legal office staff; freelancers and consultants such as legal consultants and IT technicians, staff of internal and external Data Processors) and to internal and external Data Processors (eg. companies performing activities instrumental to those of illycaffè S.p.A., such as, for example, marketing, shipping, call centers, public relations, management of information systems, and website management).
5. Data retention
   Data will be retained by illycaffè for the entire period necessary for the pursuit of the purposes contained in this information. The data retention period is as follows:
   • or legal obligations, regulations and community regulations, data may be retained for the periods imposed by these regulatory sources;
   • for the purposes described in point 2 lett. A of this policy, the data can be retained until the withdrawal of consent or request for cancellation;
   • or legal obligations, regulations and community regulations, data may be retained for the periods imposed by these regulatory sources;
   in any case, all data may be retained for a period necessary to assert or defend a company right according to Italian and European regulations.
6. Data Controller and Data Protection Officer
   The Data Controller is illycaffè S.p.A., having its registered office in via Flavia 110, Trieste, phone number +39.040.3890.111, fax number +39.040.3890.490, e-mail: infoprivacy@illy.com. There is also a Data Protection Officer available at the email address dpo@illy.com and at the addresses of the Company.
7. Rights
   We inform you that the GDPR provides the possibility for the data subject to ask the Data Controller (at the above addresses) to access personal data and to correct or cancel them or limit their processing or to oppose their processing, in addition to the right to data portability, as well as other rights contained in Chapter 3 of the GDPR including the revocation of consent, where provided: the withdrawal of consent does not affect the lawfulness of the processing based on consent given before revocation.
8. Complaints
   The data subject can always lodge a complaint with a supervisory authority whose references can be found on the website www.garanteprivacy.it/web/guest/home/footer/link.
9. Legal Basis
   The legal basis the legal basis consists of legal obligations (Italian and European laws) as well as the legitimate interests of the Data Controller in the customer-supplier relationship. Furthermore, for the purposes for which consent is provided, the legal basis is the consent itself. The processing takes place in Italy.
10. Dati di collaboratori/dipendenti
    If you enter the references of the company / entity for which you work, you assume the obligation and responsibility to be authorized by that company / entity to enter the data and also assumes the obligation and responsibility to inform the company/entity for which you work of all that is contained in this information.
11. Processing procedures
    Data may be processed on paper, manually, with IT and electronic means (therefore, illycaffè may file data both on paper and IT support). illycaffè has implemented safety measures to prevent any data loss, illegal use of data, misuse or unauthorised access. Data will be retained and processed by illycaffè in compliance with its confidentiality requirements and with the applicable local provisions in the different states in which illycaffè has its offices (in compliance with the principles of fairness, lawfulness, transparency, and protection of the confidentiality and the rights of those concerned) strictly in line with the aims set forth in this privacy policy. Data will be processed by illycaffè exclusively to achieve the aims set forth in this privacy policy. Data will be filed at illycaffè S.p.A. offices and at the appointed data processors (as well as third parties who receive data as specified in point 4 of this privacy policy). Data will be entered in databases, including IT databases.

N.B. The consent can only be given by persons over 16 years, if the subject is under 16, he cannot use what is provided for in the purposes for which consent is required (eg. registration, ... ).

This privacy policy is updated as at 25/05/2018. Such update is carried out inside of policy of constant review of the informative ones. The versions of the previous policy statements are available writing to Data Controller (email dpo@illy.com).